Shipping & Returns

Production Time

Every display case is handcrafted to order in the United States. Please allow 2–3 weeks for production before your order ships.

Shipping

We ship via UPS and FedEx within the continental United States. Shipping is free on orders over $200. Orders under $200 ship for a flat $8.

Once your order ships you'll receive a tracking number by email. Delivery typically takes 3–5 business days after shipment. An expedited shipping option is available at checkout if you want the case moved faster once it leaves our shop; it does not change the 2–3 week production time.

Returns

• Personalized/engraved items: Cannot be returned unless there is a defect or an error on our part. You approve the exact engraving in the customizer before ordering and we produce it precisely as shown — please read it through carefully. If the engraving does not match what you approved, we remake the case at no charge.
• Non-personalized items: Returns accepted within 30 days of delivery. Item must be unused and in original packaging. Email info@behindtheropesgolf.com for a prepaid return label.
• Damaged in transit: Contact us within 7 days with photos and we'll arrange a replacement at no charge.

Exchanges

We're happy to exchange non-personalized items for a different size or wood type within 30 days. Email info@behindtheropesgolf.com to arrange.

Contact

Email info@behindtheropesgolf.com — Monday–Friday, 9am–5pm EST. We respond within one business day.